Ops console · Bengaluru

Claims and validation

Tuesday 13 October 2026 · 14:20 · machines validate every claim, the desk reviews only the exceptions

BrandsAllPeriodToday

Claims captured today

+4.2% vs last Tue1,284 on shift

Auto-approved

0.0%

Target 90%2,914 of 3,181

Reviewed by the desk

0.0%

Target below 5%127 claims

Open exceptions

12 older than 4 hSLA 8 h

Rejected

52 blocked at capture27 by desk

Clawback rate, month

0.0%

₹85,200returns matched

Validation pipeline

Every outcome is captured with machine-readable evidence and checked automatically. People see only the exceptions.

Live · today

Capture at source

Scan, OCR, POS, API

claims captured

POS or API612

IMEI activation884

Scan + OCR1,069

Photo only452

Self-declared164

Real-time checks

7 rules, app and server

claims checked

Passed all3,078

Failed a rule51

Duplicates52

Confidence score

Configurable model

0.0%

high-evidence claims

High2,565

Medium452

Low164

Decision

Workflow engine

0.0%

auto-approved

Approved2,914

To the queue215

Blocked52

Exception review

SLA 8 h, under 5%

open in the desk queue

By evidence88

Desk approved63

Desk rejected27

Older than 4 h12

Brand confirmation

7-day dispute window

claims in the window

Value₹3.2 L

Disputes14

Sign-offNot needed

Reconciliation

Nightly batch at 02:00

0.0%

clawback this month

Matched3,041

Returns22

Clawed back₹7,460

Where today’s 3,181 claims ended upDesk reviewed 127 claims, 4.0% of the total · target below 5%

Auto-approved2,914Cleared by added evidence88Approved by the desk63Open in review37Rejected79

Exception queue

My queue · 12 of 37 open claims in the team queue · SLA 8 h

3 reviewers

Least SLA time left first

ClaimAssociateReasonValueConf.SLA left

Why claims left the automatic path

267 of 3,181 claims today · one primary reason each

8.4%

Self-declared, no machine evidence · 88 cleared by customer OTP164

Duplicate invoice or IMEI · blocked at capture52

Invoice outside verified shift18

Captured outside geofence13

Outlet or GSTIN mismatch8

Quantity or value above limit6

SKU not mapped to associate4

Image tamper suspected2

Random post-audit

Medium-confidence claims are paid, then 5% are sampled

0 of 428

photo-only claims sampled today

Reversal rate5.6%

Confirmed 17Reversed 1Pending 3

The reversed claim had a reprinted invoice. A reversal is clawed back from the next payout and lowers that associate’s compliance score.

Brand confirmation

Deemed approved unless the brand disputes within 7 days

No manual sign-off

Portal view of the last 7 days · 1,842 claims

BrandClaimsPayoutOldest in windowDisputes

LumioSmartphones412₹1,28,800

Day 6 of 7

3 open

ZentraSmart TVs82₹48,400

Day 7 of 7

None

AurexAudio and wearables288₹38,560

Day 5 of 7

None

KelvoAir conditioners64₹37,600

Day 3 of 7

None

FreshoraPersonal care618₹15,000

Day 6 of 7

6 open

BrewlyInstant coffee238₹7,830

Day 2 of 7

2 open

Halden ConsumerMother brand140₹41,810

Day 5 of 7

3 open

1,842 claims · ₹3.2 L payout in the window 296 claims reach day 7 at midnight

CLM-88231In review

Routed 09:19 · Shift window · Arjun Patil

2h 59m left

Lumio Nova 12 5G · 8/256 GB

Qty 1 · ₹24,999 sale · ₹300 incentive (₹300 per phone)

Arjun Patil · FT · Band A

Digital Bazaar, Koramangala 5th Block

198 claims in 30 days

2 flagged · 0 rejected

Invoice billed at 20:47 on 12 Oct, 1 h 13 m after check-out at 19:34.

Confidence score

Low

0of 100

Base · Scan + OCR+88

Invoice after check-out-40

Auto-approve from 80= 48

Real-time checks

6 of 7 passed

Duplicate invoice or IMEI

Invoice inside verified shift

Outlet and GSTIN match master

SKU in master, mapped to associate

Quantity and value within limits

Captured inside geofence

Image tamper check

Evidence side by side

Invoice OCR matched to scan

FieldCaptured in appInvoice OCR

ProductLUM-N12-8256-BLLUMIO NOVA 12 5G 8/256 BLUE

IMEI35 871204 552910 4358712045529104

Quantity11

Value₹24,999 · MRP ₹26,999₹24,999

OutletDigital Bazaar, KoramangalaDIGITAL BAZAAR RETAIL, KORAMANGALA

GSTIN29AAGCD7714M1Z5 (master)29AAGCD7714M1Z5

Date and timeShift 12 Oct · 11:02–19:3412/10/2026 20:47

Invoice photo

DIGITAL BAZAAR RETAIL PVT LTD

80 Feet Road, Koramangala 5th Block

GSTIN 29AAGCD7714M1Z5

TAX INVOICENo DB/87964

Date 12/10/202620:47

Lumio Nova 12 5G 8/256 Blue

1 x 24,99924,999.00

IMEI 358712045529104

CGST 9% + SGST 9% incl.

TOTALRs 24,999.00

Thank you, visit again

Photo · OCR 7 of 7 fields

Capture point

Geofence75 m · Digital BazaarCaptured inside, 18 m from the outlet

Shift window and invoice time

Mon 12 Oct

Roster

Lumio

Verified

Invoice 20:47

07:0010:0013:0016:0019:0022:00

Invoice 20:47, outside the verified shiftCaptured 09:18 today

IMEI activated on the Lumio network at 21:05 on 12 Oct. Digital Bazaar billed 4 other phones after 20:30 that evening.

Suggested: approve

Audit trail

09:18 Arjun Patil · Captured in app: IMEI scan and invoice photo

09:18 Rules engine · 6 of 7 checks passed; invoice outside the verified shift

09:19 Scoring · Confidence 48, low: routed to the exception queue

10:12 Arjun Patil · Added a note: customer paid at 19:20, the store printed the bill after closing the counter

Reconciliation · batch REC-1012

12 Oct claims vs brand data · ran 02:00 today

claims in batch

matched

returns

unmatched

IMEI activation APILumio, Vexa1,046

Retailer POS feedsDigital Bazaar, Urban Basket812

Brand sell-out filesFreshora, Brewly, Halden958

Brand DMSZentra, Kelvo, Aurex278

Clawbacks from this batch · 3 of 22

Lumio Nova 12 Lite returned within 7 days

Sneha Kulkarni · Gadget Galaxy, HSR

−₹300

Zentra 43" Smart HD reversed in the DMS

Gaurav Mehta · Digital Bazaar, Koramangala

−₹550

4 units returned in the sell-out file

Lakshmi Prasad · FreshWay, Jayanagar

−₹32

This month ₹85,200 clawed back, 0.6% of ₹1.42 Cr approved, all from returns and reversals in brand data.